BY CHRISTOPHER TIDBALL November 10, 2011 To listen can be defined as “to make an effort to hear something or to pay attention or heed what is being said.” A seemingly ubiquitous complaint across the insurance industry is that of management concerned by staff that fails to listen, follow procedures, pay attention, or heed instructions. If this is… Continue reading ‘Why Won’t My Adjusters Listen to Me?’ | PropertyCasualty360